Claims Administration in Projects

Claims Administration includes managing and more importantly, resolving any claims and conflicts you can think of that may arise throughout a project. Therefore it is important. Because it is never possible to stay away from disagreements in any project, so you don't have such an option. An example of such discussions is a change in the project's predetermined parameters. Or you may have a disagreement on something you initially agreed on. These may come as a claim.

Duties of Project Manager

One of the duties of a project manager is to promote good communication among team members. To do this, communication methods should be used and communication channels should be provided. And also, efforts should be made to prevent claims from arising by recording all project related selections and changes. The project manager should take a kind of proactive approach here. A second task is to clarify the project objectives. Only in this way can a potential increase in costs, long delays and the possibility of damaging staff relations be avoided.

Project managers should have a strong attitude towards claim management. To do this, it is important to address differences and clarify expectations before any potential conflicts arise. Because once disagreements arise, it may be too late for anything. Maintaining an open line of communication and documenting all project-related decisions and changes is a good step in that direction.

Project managers are primarily responsible for investigating potential claims promptly and formulating a strategy for addressing them. To do this, they must be aware of applicable laws and regulations in addition to Industry norms and accepted procedures. Sometimes it may be necessary to cooperate with lawyers or technical experts to resolve intricately complex problems or to reach a satisfactory settlement. Competent management of claims is a very important endeavor that increases the likelihood that projects will be completed on schedule, within budget and to the satisfaction of all concerned.

See also: Communications Management