In any phase of a project people may demand or request for something. The level of this requests may even reach to a conflict. Claims administration is all about controlling and giving a pre-controlled direction to requests, demands and conflicts. Therefore it is important. Because it is never possible to stay away from disagreements in any project, so you don't have such an option. An example of such discussions is a change in the project's predetermined parameters. Or you may have a disagreement on something you initially agreed on. These may come as a claim.
Duties of Project Manager
For a good claims administration, communication methods should be used and communication channels should be provided. And also, efforts should be made to prevent claims from arising by recording all project related selections and changes. The project manager should take a kind of proactive approach here. A second task is to clarify the project objectives. Only in this way can a potential increase in costs, long delays and the possibility of damaging staff relations be avoided.
It is important to address differences and clarify expectations before any potential conflicts arise. Because once disagreements arise, it may be too late for anything. Maintaining an open line of communication and documenting all project-related decisions and changes is a good step in that direction.
Competent management of claims is a very important endeavor that increases the likelihood that projects will be completed on schedule, within budget and to the satisfaction of all concerned.
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