Project Quality Management Plan

A quality management plan is a document that outlines the requirements, Quality Standards, and quality criteria for a project or product in terms of quality, and describes how the project can attain these requirements. It is a subsidiary document of the project management plan.  Project quality management plan can be used in the following performance domains;

How to create a quality management plan?

While creating a quality management plan, first of all, you need to define the quality perception of the customer. Because in project management, quality is not a worldwide standard approach. Contrarily, the features of quality change with the requirements of the customer. Therefore you should meet the quality requirements set by the customer, you should not use your own understanding of quality or you should not force yourself to exceed it dramatically. As part of defining the perception of the customer, you should investigate the performance expectations of the product's functionality.

As the second step, you should define the quality standards and procedures of your organization for this project. Therefore you should define responsibilities. Also, a quality management plan should reflect how to monitor and control quality performance and how to use measurement methods for quality-related data. Therefore quality metrics should be included in the plan for these measurements.

Quality is a goal that must be achieved in every project. To achieve this goal, it is also necessary to set some criteria and apply some methods. Here, these quality criteria and quality approaches vary according to the nature of the project and the nature of the targeted output.

For this reason, we need to determine what these quality criteria are, how to manage and control quality with a comprehensive quality management plan. Plan quality management process is conducted to have a thorough guide about how to do it, which criteria will be used and how we will decide if quality requirements are met or not.

You should know that if you do not plan quality correctly, you will not be able to control quality in the following processes. Thanks to the plan quality management process, we can make sure that the customer will be satisfied when he finally has the final product. A quality management plan is created one or more times at predefined points of the project. However, since manage quality and quality control are continuous processes, they must be updated throughout the project's life cycle.

The plan quality management process belongs to the planning process group and quality management knowledge area. The two primary outputs of the process are quality management plan and quality metrics.

Quality Assurance (Management) In Project Management

In different project management methodologies, project work related to quality is considered as a part of the delivery performance domain. Also, the guidance of building quality into processes and deliveries is an important project management principle.

According to the delivery performance domain, quality requirements are beyond the scope and general requirements of a project. While scope and requirements focus on what to deliver at the end of the project in a concrete way, the quality focuses on the performance level. In most projects levels of meeting the quality requirements are among completion criteria. 

Quality is a goal to be achieved at the end of every project. Similarly, quality-related problems are among the most common reasons for the failure of projects. For this reason, achieving quality goals created according to the stakeholder's requirements should be at the top of the agenda of all project managers.

In a project, the first focus of the manager should be to fully determine the quality expectations of the customers and the second focus should be to ensure that the project can achieve the predetermined quality goals. In other words, quality is the measurement of the level at which your product meets the specified product requirements. According to the new approach, quality is among 12 project management principles is a special focus should be given to the quality issue.

A project manager who manages a project is responsible for managing by setting realistic and measurable goals and making consistent measurements. Almost all people have an idea of what quality means. But; when considered within the framework of project management terminology, the perception of quality differs slightly from the perception of quality that first came to people's minds. Aware of this difference, "what is quality management?" it is possible to get to the answer to the question more easily and accurately. Therefore, it is necessary never to confuse the quality and grade of a product or process with each other.

For comprehensive quality management, the requirements of customers should be precisely determined, met, and managed. With effective quality management, all flaws and defects can be captured before emerging as a harmful element to the project. Quality is the responsibility of every stakeholder in the project.

Quality Management Tools in Project Management

Commonly used tools, techniques, and project management methods in project management differ according to the step where we use them. These steps could be, planning quality, controlling quality, or managing quality.

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Comments:
1- Guru 04.06.2021
Quality management is vital for all projects both for PMBOK 6 and PMBOK 7. We already knew this. In a classical approach of project management, should we also follow the classical ways of quality management? Is it more like kaizen, or more statistical quality management. Another thing i wonder is if a quality management system already existed in your organization enough for the project or not. Thanks again. This will be useful in PMP exam.