Manage Quality Process

In a project, it is necessary to implement good quality management in order to meet the expectations of stakeholders and, most importantly, the customer. For this, we also need a comprehensive quality management plan in which quality metrics, responsible people, methods are determined, and processes are supervised to actively manage quality.

In order to improve the quality processes that we implement while actively executing the project, audits of the operation of the processes, analyzing the results of the audit and making the necessary documentation, and confirming whether the correct procedures are being applied are evaluated within the scope of the quality management process. It is also called widely as quality assurance. PMBOK also mentions by calling this name in different topics, however, the term "manage quality" includes a wider area.

Each organization has its own unique quality approaches, quality principles, and standards. The quality management process is a process in which we adapt these principles to the project, identify processes that do not work efficiently by conducting audits in accordance with the quality management plan and identify possible quality errors in advance.

The quality management process is also the process in which process improvements are addressed. Continuous improvement throughout the project is realized in logic. It is important to constantly receive feedback from the project team, stakeholders, suppliers and to be able to process this feedback. The correctness of the work performed in manage quality process is checked in control quality process with quality control measurements. 

Manage quality process belongs to the executing process group and quality management knowledge area. It is performed continuously during the project's life.

What are the outputs of the manage quality process?

There are three outputs that we obtain at the end of the process. These are;
  • Quality reports: It is a report that shows the current situation of the project in terms of quality. This report typically shows the quality-related issues, their current conditions as they were solved or not, actions taken, quality expenditures, corrective and preventive actions, etc.
  • Test and evaluation documents: While executing the manage quality process, we need to fill some forms, checklists, and related documents about the points that we noticed. These will be valuable project documents that will later be used as input in the control quality process.
  • Change requests: A very natural output of the process, since we will come across lots of needs of corrective and preventive actions.

Inputs to the manage quality process

Quality management plan: It is the only component of the project management plan that is used as an input in this process. Quality management plan will guide us about the quality assurance method that we will use in manage quality process.
Quality metrics: An important input to the process which was created as an output of plan quality management process. They consist of determined elements of quality measurement, specific measures of quality that shows the project or process attributes, the method to measure them, and thresholds.
Quality control measurements: It is the feedback taken from the control quality process. The results of measurements obtained by performing quality control, we need a chance to evaluate them in manage the quality process.
Risk report: Includes project-level risks and a summary of individual risks that need to be taken into consideration while ensuring quality.
Lessons learned register: Quality-related information from the lessons learned register can be used in this process as input.
Organizational process assets: The quality assurance system that your organization already has, policies, procedures, and guidelines prepared for managing quality, existing templates of quality documents. lessons learned repository.

Tools & Techniques used in Manage Quality Process

  • Checklists: It is used as a reminder of the necessary quality attributes to check.
  • Alternatives analysis: It is used to decide which alternatives in terms of quality-related decisions are the most appropriate for the project.
  • Document analysis: It is simply analyzing all project documents that have been created so far and extracting useful information about the quality aspect of the project.
  • Process analysis: It is evaluating all processes and identifying if the processes have rooms to be improved in terms of quality or not.
  • Root cause analysis: Especially when a quality problem is detected, it offers an easier approach compared to thinking about the problem cluelessly.
  • Multicriteria decision analysis: A decision-making systematic applied by preparing a decision matrix and the following logic.
  • Affinity diagrams: It is used to group all quality-related issues according to their logical relations.
  • Cause-and-effect diagrams: Similar to root cause analysis, it is used to find out underlying reasons for quality-related problems.
  • Audits: This is the principal tool used in this process. It is simply performed by an independent auditer to find out if the processes comply with the quality requirements.
  • Design for X
  • Flowcharts
  • Histograms
  • Matrix diagrams
  • Scatter diagrams
  • Problem solving
  • Quality improvement methods
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